Refund Policy
Our approach to refunds and resolutions.
Last Updated: 23 September 2026
We stand behind the quality of our spring water. This policy explains when refunds may apply and how to request one, in line with Australian Consumer Law.
1.Eligibility
You may be entitled to a refund, replacement or repair where a product is faulty, damaged, not as described, or otherwise fails to meet a guarantee under Australian Consumer Law.
2.Change of Mind
We do not provide refunds for change of mind on consumable products. Please check your order carefully before confirming.
3.How to Request a Refund
To request a refund, contact us at info@hydrogenius.com.au within 7 days of receiving your order, including your order details and a description (and photos where possible) of the issue.
4.Processing Refunds
Approved refunds are processed back to your original payment method within a reasonable timeframe. The timing may depend on your financial institution.